Somewhere to put
it all down.

Yes. What you say in session stays between you and your therapist. We keep brief clinical notes in a locked, access-controlled record, and we do not discuss you with family, employers or anyone else without your written consent.

There are three narrow exceptions, and your therapist will name them in your first session: a serious risk to your life, a serious risk to someone else — particularly a child — and a court order under Indian law. Even then, we tell you what we have to share and, wherever possible, do it with you rather than about you. Therapists also discuss anonymised case material in supervision, which is standard clinical practice and how the work stays safe.

There is no threshold you have to cross. People come to us in the middle of a breakdown and people come because something has been mildly wrong for two years. Both are legitimate uses of a therapy hour.

If you're weighing it up, the intro call exists exactly for that. Twenty minutes, free, and we will tell you honestly if we think you'd be better served elsewhere.

Not by us, and not by default. Psychologists and counsellors don't prescribe. Many people work with us for months without a diagnostic label ever being useful.

If your therapist thinks a psychiatric opinion might help, they'll say so plainly and explain why. Seeing our referral psychiatrist is a conversation, not a prescription — you decide what happens next, and we keep working with you either way. Please consult our doctors before starting, changing or stopping any medication.

For most concerns, clients report it works comparably — and it removes the two things that most often end therapy in Bengaluru: traffic and time. About half our sessions are online.

In-person tends to suit trauma work, couples in high conflict, and teenagers who find a screen easier to hide behind. Your therapist will tell you if they think the room would serve you better.

Yes to both. Couples sessions run 75 minutes with both partners present. For under-18s, a parent or guardian consents to the work and joins a short check-in every fourth session — but the sessions themselves belong to the young person, and what they say in them isn't reported back line by line.

Tell us, and we'll move you. It is genuinely not an insult — fit is the single strongest predictor of whether therapy helps, and no therapist fits everyone. Switching within MANN costs nothing and you don't have to explain yourself.

Honestly, we can't tell you at the start, and anyone who quotes you a number is guessing. Some focused pieces of work settle in eight to twelve sessions. Longer-standing patterns take longer.

What we can promise is a review every six to eight sessions where we ask, out loud, whether this is helping — and act on the answer. We don't guarantee outcomes and we don't claim to cure anything.

Cancel or move a session up to 24 hours ahead at no cost. Inside 24 hours we charge half the fee, waived once a year and always waived for genuine emergencies. Payment is per session by UPI or card, after the session, not before.

We are an outpatient studio with scheduled appointments, so we are not the right service for an emergency. Please call Tele-MANAS on 14416 (free, 24×7, 20 languages) or iCall on 9152987821. If there is immediate danger, call 112 or go to the nearest hospital emergency department.

Once you are safe, we would very much like to see you — and we prioritise appointments for people coming out of a crisis.